For some of our clients, a live caller survey isn’t always necessary, or affordable. If you just need a quick temperature check on a straightforward issue, IVR, or Interactive Voice Response methodology might be the answer. IVR is a lower cost research method using a completely automated telephone system to distribute a pre-recorded survey and text-to-speech technology with a dual-tone multi-frequency (DTMF) interface to engage respondents.

For some of our clients, a live caller survey isn’t always necessary, or affordable. If you just need a quick temperature check on a straightforward issue, IVR, or Interactive Voice Response methodology might be the answer. IVR is a lower cost research method using a completely automated telephone system to distribute a pre-recorded survey and text-to-speech technology with a dual-tone multi-frequency (DTMF) interface to engage respondents.